Frequently Asked Questions
The questions below are those that are most frequently asked by our clients. They are divided into questions relating to public events, and events respectively. For further information, or if you have a question not answered here, please contact one of our Training Advisors at 888-877-8001 or by email at training-usa@lrqa.com.
Public Course questions:
On-Site Course questions:
Public Courses
What is IRCA and what does it mean?
IRCA stands for the International Register of Certificated Auditors. When a course has the IRCA logo, it denotes the course is certified by the IRCA Registration Governing Board and successful completion of the course fulfils the formal training requirement for individuals seeking registration under the IRCA Auditor Registration Scheme. For further information on IRCA membership please refer to www.irca.org.
Where are the Public Events delivered?
Our Public training events are delivered all over the country at designated venues, carefully selected to ensure a very high standard in comfortable surroundings. We will deliver events in areas which we feel have the demand for training.
Do any of the events have Pre-Course work?
Yes. Pre-course preparation is required for the following:
- All Auditor / Lead Auditor courses
- Internal QMS Auditor
Pre-course preparation is an essential part of the learning experience and is provided to give participants the best opportunity to achieve their objectives. Completion of the pre-course learning workbook for the Auditor / Lead Auditor courses can greatly improve performance during the course and in the exam.
Are there any exams at the end of the courses?
All of our IRCA events have exams on the final day of the course.
Do we receive certificates upon completion of an event?
Yes; certificates are issued for all training courses
Do we have to complete the whole course?
For IRCA registered course, failure to attend the whole of the course would result in failure of the course and no certificate would be issued. These are IRCA requirements. For other courses there is no specific rule but leaving early or arriving late tends to disrupt the rest of the class. All of our training events are delivered over a period of time which we feel is suitable to the amount of learning that is required. We recommend that participants complete 100% of the course, especially on the IRCA events where only 100% attendance will constitute as a pass.
Do the courses lead to any external accreditation?
For IRCA registered courses, the course represents the formal training requirement needed for auditor registration.
Do any of the courses have evening work?
All of the Lead Auditor courses will all have evening work ranging from 1-2 hours per night.
Is food provided at the training event?
Refreshments are provided at intervals throughout the day as well as lunch on each full day of the course.
What factors do you take into consideration when choosing venues?
The training venues receive our careful attention. We want you to be comfortable and well looked after, so that you are able to give your full attention to the course. Our 5-day events are placed at venues with facilities to help you to relax, and wherever possible we ensure that there is a leisure club or gymnasium. We carefully monitor customer feedback to ensure our high standards are maintained, and welcome any recommendations for improvement.
What style of delivery do the instructors follow?
We have professional instructors whose training style takes a modern approach to adult learning incorporating a mix of presentation and practical work. All instructors will endeavor to meet participants’ individual needs and make subjects as relevant as possible to them and their industry sector.
All of our instructors are practicing assessors, and express this knowledge in the delivery of the event, making them as practical and enjoyable as possible. We pride ourselves on the caliber of our instructors who understand the needs of the individuals and organizations and the areas training can address.
Do we have to be certified in order to attend LRQA training events?
LRQA training events are open to all. Many of our training customers, while happy with their certification body for assessment, have made LRQA Training Services their preferred training provider.
What payment methods are there available?
We accept the following methods of payment: Invoice/ Purchase Order, MasterCard / Visa /American Express Card or a Check payable to LRQA, Inc.
How many participants can I book on a public course?
While we don’t have a limit; should you have 5 or more participants requiring the same training, and you are able to release them all at the same time, then you may wish to consider on-site training.
How can LRQA Training help auditors within their live environment?
In addition to the standard auditing courses that we offer in our brochures, we can also provide Live Tutored Audit Training as an option. This will enable you to carry out a live audit of your own management system, while a professional LRQA instructor gives support and advice, to help you to plan, conduct and report the audit.
On-Site Courses
Why choose LRQA for On-Site courses?
An organization that embraces a culture of learning can gain great benefits from on-site training, which provides new and fresh ideas that directly focus on the issues facing your management system.
Your management system is unique, so you need unique solutions that are designed and delivered to meet the demands faced by your organization.
How does an On-Site course work?
After thorough familiarization with your situation and requirements, our team of training advisors will make recommendations to suit your company needs.
What is the minimum and maximum numbers we can have on an On-Site course?
The number of participants varies depending on the course. Unless it is an IRCA registered course there is no minimum number. For an IRCA registered course a minimum of 6 delegates is required. Maximum numbers vary depending on the complexity of the course; please consult with a training advisor.
What type of facilities do we need to provide?
Adequate training rooms are required to be set out in a U-shape if possible. Breakout rooms may be required depending on the number of participants and the course. A minimum of 2 flip charts are required.
Do the instructors have their own equipment?
While LRQA can provide an LCD projector; it is more convenient for companies to use their own. All course materials are provided by LRQA.
Are we expected to supply lunch and refreshments?
Yes, lunch and refreshments are expected to be supplied for the scheduled breaks.
Are prices based on the number of participants?
We feel that our training is sold on instructor competency and value. Therefore all of our courses are charged at a fixed price which allows a maximum number to attend.
Where will the instructor be coming from?
Our instructors are based throughout North America, but every effort is made to send the most appropriate instructor, both in terms of knowledge/experience and their place of residence.
Do we need to provide LRQA with any information on our management systems or audit reports?
This is optional; however some instructors may request this purely so that they have a better understanding of your organization. In cases where you would ask us for a course tailored specifically to your organization, this information would nearly always be required.
Why can’t ISO/TS 16949 training be done On-Site?
To avoid any potential conflict of interest with IATF (International Automotive Task Force) rules, LRQA has chosen not to conduct ISO/TS 16949 training courses on-site. For further detail, please contact a Training Advisor.
Is On-Site training applicable to small companies?
Yes, organizations of any size can benefit from an on-site training course.
Can I add additional participants?
Our on-site events are charged at a fixed price that allows you to put up to an agreed maximum number of delegates in the event.
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