ISO/IEC 20000
Many organizations rely on their information technology as part of their core business services and changes within those IT systems affect hardware, software, communications and support. This is the realm of IT service management and the scope of ISO/IEC 20000.
LRQA was one of the first registered certification bodies to be recognized by itSMF to provide accredited assessment to ISO/IEC 20000.
What is ISO/IEC 20000?
The ISO/IEC 20000 standard defines the requirements for an IT service management system. This system can be used by the IT department of a company or by an outsourced provider of IT services to ensure an approved level of service to their internal or external customers.
ISO/IEC 20000 is applicable to all sizes of organizations providing IT service management activities who wish to benchmark their existing IT service management. ISO/IEC 20000 is a British standard developed by the IT Service Management Forum (itSMF) and is gaining worldwide acceptance.
This standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements. For an organization to function effectively it has to identify and manage numerous linked activities. Coordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.
The standard may be used:
- by businesses that are going out to tender for their services
- to provide a consistent approach by all service providers in a supply chain
- to benchmark IT service management
- as the basis for an independent assessment
- to demonstrate the ability to meet customer requirements
- to improve services
For further detail, copies of the ISO/IEC 20000 standard can be obtained from www.ISO.org.
How can ISO/IEC 20000 certification benefit my organization?
Certification to ISO/IEC 20000 helps create a systematic framework in which organizations drive continual improvement. ISO/IEC 20000 is management system based. The basis of the standard is the Plan-Do-Check-Act cycle common with other management system standards enabling you to operate an integrated system thereby reducing duplication and costs.
It enables you to demonstrate best practice, and the standard can be applied pragmatically by organizations, whatever their particular circumstances. ISO/IEC 20000 is based on the work done by the UK Office of Government Commerce (OGC) and the internationally accepted IT Infrastructure Library (ITIL) to give the user confidence that real benefits will be brought to the way your IT services are managed.
How can we gain certification to ISO/IEC 20000?
We provide a range of services, including assessment and training courses, to prepare you for certification. Our certificates are truly earned and are a reliable and transparent symbol of management achievement and a commitment to continual improvement.
- Contact one of our business advisors at 866-563-4654.
- Alternatively, complete the inquiry form on this website.
Our assessment process involves these primary stages:
Why Choose LRQA?
At LRQA, we are passionate about what we do, and we understand what's at stake for your business. We work hard to apply our expertise to make your management systems more efficient and effective. This is why we are one of the world's most trusted management system assessment companies providing assurance for your business and in turn, your clients.
- Reputation and Experience – We have issued over 40,200 approvals at more than 48,420 sites to various standards, schemes and specifications. We are recognized and respected worldwide for our own high standards of technical competence, impartiality and independence.
- Assessor Expertise – We use a unique qualification coding system that matches our assessors' industry knowledge and expertise with your business needs enabling them to conduct an effective and robust audit of your system.
- Assessment Methodology – Our assessments focus on the area and issues that are important to your business. We view the process as more than just certification; we view it as a Business Assurance process that helps you assure key stakeholders that you can deliver on the promises and goals you make.
- Assessment Reports – We will provide helpful and insightful overviews in the Executive Summary, tracking of improvements in key areas in the Continual Improvement logs, and advanced views of your long term assessment plan.
- Extensive range of services –We can provide your organization with assessment, certification and verification services to support your organization's future growth and development. In addition, our comprehensive training courses offer the tools you need to prepare, implement, maintain and improve your management system.
- Integrated Assessments – We will work with you to reduce costs through the effective integration of management system assessments.
- Global Capabilities – We have over 2,000 employees offering assessments in over 30 languages. We operate a single system worldwide, which ensures that our certification process is consistent from any of our offices around the world.
LRQA Business Assurance Approach
Our Business Assurance approach to management systems assessment and reporting is unique; it's an approach that enables you to demonstrate how your system is helping to drive your business forward in a measurable and verifiable way. We believe that building trust stretches far beyond the issuing of certificates. It's about us enabling you to deliver on your promises, to be confident in your capabilities and to stand out from the crowd.
Through Business Assurance, we can help you determine whether your management system:
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